hotel manager Career Center
Career as a Hotel Manager
Posted by: Ira Sider, July 07, 2012
When a person walks into a hotel, he or she does so with an expectation of having a comfortable stay, a good night’s rest and, depending on the hotel amenities, a hot breakfast in the morning. All of these expectations fall into the responsibilities of the hotel manager.
Hotel management careers can be incredibly rewarding. Positive feedback from guests means that all of the pieces of the puzzle fell into place as they should have, and any issues that arose were resolved quickly and professionally. However, getting these pieces to fall into place is the challenge behind this career path.
If you are considering a career in hospitality management, here are some things to consider when determining whether this position is right for you.
Be ready to manage many people and departments – It is the job of the management to ensure the guests have a positive experience throughout their stays. This starts with efficient and courteous check-in, a clean room and modern amenities. Throughout guests’ stays, the management team is also responsible for the fact that any issues that may arise are addressed and resolved quickly. Because all departments play a role in making this positive customer experience happen, the manager should be ready to work closely with each department to guarantee a positive overall experience.
Customer service skills are a must – As mentioned, the happiness of the guests is what makes hotels successful. Positive reviews online and with peers help to increase business. Therefore, a career as a hotel manager requires a strong understanding and passion for customer service.
Weekend and holiday work may be necessary – When a person enters this career path, he or she must do so knowing that working odd hours may be required. Busy periods for the business may be centered on holidays or weekends, which will require the manager to be present on days when others may be off work.
Open and frequent communication with staff is essential – Because the quality of the work of other staff members is the responsibility of the manager, it is important that the manager is available to work closely and communicate frequently with all members of the staff.
Well-rounded experience is gained – One of the greatest benefits to this career path is the overall experience gained from working with multiple people, providing excellent customer service and addressing the needs of the business before your personal life. This experience provides opportunities to open and run your own business in the future. If this is a goal of yours, a career as a manager may be an excellent stepping-stone.
As you make your decision as to whether a career in hotel management is right for you, consider the big picture. Decide where you want to go with your career, your long-term aspirations and whether you would enjoy the daily challenges to reach the end reward of positive customer experiences.